Refund Policy
Last updated: 1 August 2026. This policy applies to all purchases made on win-a-lotto.com, operated by WIN777 (Pty) Ltd.
1. Overview
We want you to be satisfied with our Service. This Refund Policy explains when and how refunds are available. Because our Service provides immediate access to digital content and personalised algorithm output, our refund terms reflect the nature of digital goods.
2. Monthly Subscriptions
2.1 Cancellation Before Renewal
If you cancel your subscription before your next billing date, you will not be charged for the following month. You retain access to your paid tier until the end of the current billing period. No refund is issued for the current period.
2.2 Refund Requests for the Current Period
Subscription fees for the current billing period are generally non-refundable, as access to the Service is granted immediately upon payment. However, we will review refund requests on a case-by-case basis in the following circumstances:
- You were charged after cancelling your subscription and can demonstrate the cancellation was made before the billing date.
- A technical fault prevented you from accessing the Service for more than 72 consecutive hours during the billing period and the fault was on our side (not your device, network, or browser).
- You were double-charged due to a payment processing error.
To request a review, email admin@win-a-lotto.com within 14 days of the charge with your account email and a brief description of the issue.
2.3 First-Time Subscribers — 7-Day Satisfaction Period
If you are a first-time paid subscriber and are not satisfied with the Service, you may request a full refund within 7 days of your initial subscription payment. This applies once per customer and does not apply to subsequent billing cycles or plan upgrades.
3. Content Packs (Reveal Credits)
Content Pack purchases (Single Reveal at $2.99 and 10-Pack at $24.99) are non-refundable once credits have been used. If you purchase a pack and have not used any credits from it, you may request a refund within 48 hours of purchase by contacting us at admin@win-a-lotto.com.
4. Accidental or Unauthorised Purchases
If you believe a charge was made without your authorisation, contact us immediately at admin@win-a-lotto.com. We will investigate promptly. If the charge is confirmed as unauthorised, we will issue a full refund and secure your account.
5. Consumer Protection Rights
South Africa
Under the Consumer Protection Act 68 of 2008, you have the right to cancel a fixed-term agreement with 20 business days’ notice. Where applicable, we will honour statutory cancellation rights and issue any refund required by law.
European Union
If you are an EU consumer, you have a 14-day right of withdrawal from a distance contract. However, by accessing personalised number generation immediately after purchase, you expressly consent to the immediate supply of digital content and acknowledge that your right of withdrawal may be lost once content delivery has begun, in accordance with Article 16(m) of Directive 2011/83/EU.
United Kingdom
UK consumers have similar rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The same provision regarding digital content delivery applies as described above for EU consumers.
Other Jurisdictions
We will comply with applicable mandatory consumer protection laws in all jurisdictions where our Service is available.
6. How to Request a Refund
Email admin@win-a-lotto.com with:
- Your registered email address
- The date and amount of the charge
- The reason for your request
We aim to respond within 3 business days. Approved refunds are processed within 5–10 business days and will be returned to your original payment method.
7. Chargeback Policy
If you initiate a chargeback with your bank or card issuer before contacting us, we reserve the right to suspend your account pending resolution. We encourage you to contact us first — in most cases we can resolve issues more quickly than a chargeback dispute.
8. Contact
For all refund enquiries: admin@win-a-lotto.com
WIN777 (Pty) Ltd, Republic of South Africa